Cross-retailer loyalty · United Kingdom

Maybelline cross-retailer loyalty program

How Smartslip connected fragmented retail purchases into one rewarding loyalty experience, driving a 34% increase in repeat purchase.

Personal Care & BeautyOngoing program (12+ months)Cross-retailer
Illustration of a Maybelline lipstick and mascara on a stand
43,000Active Members · enrolled in first 3 months
+34%Repeat Purchase Rate · increase in customers making 3+ purchases
+18%Average Basket Size · members buying more per transaction
4.2xProgram ROI · return on investment from loyalty members

Building loyalty across multiple retailers

Maybelline struggled to build loyalty across fragmented retail channels. Customers purchased from different stores, making it difficult to track and reward repeat behavior. The brand needed a cross-retailer loyalty solution.

How the loyalty program works

Smartslip.ai built a mobile-first loyalty program where customers earned points for every Maybelline purchase by uploading till slips from any retailer. Points opened tier benefits and could be redeemed for exclusive products.

  1. 01Beauty shopper choosing cosmetics in a multi-brand retailer

    Shop across retailers

    Every qualifying Maybelline purchase can build loyalty.

  2. 02Smartphone submitting a beauty purchase till slip

    Upload the till slip

    SmartCheck verifies products and spend in seconds.

  3. 03Premium beauty products presented as a loyalty reward

    Collect beauty rewards

    Points and exclusive products keep members returning.

Smartslip.ai solved our biggest challenge: tracking purchases across retailers. Now we can reward our most loyal customers regardless of where they shop.
Emma Thompson
Customer Marketing Lead, Maybelline UK

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